Speaking up only about mistakes
Staff tend to quit when the owner only speaks up about mistakes. Timely praise and well-delivered feedback help keep people.
PRAISE
Be specific
Praise specifically, like "you arranged the shelf so neatly that customers find things faster", instead of just "great job".
FEEDBACK
In private, about the work
Give feedback in private, about the work rather than the person, then pick one thing to fix together.
ASK AI
Rehearse what to say
Tell a chatbot the situation, no real names needed, and ask for three gentle ways to say it.
This article is based on the video Praise and feedback for staff from the Mark học AI channel. Watch the video (in Vietnamese) to see the animations.