New hires ask the same thing
New hires keep asking about the same task because the process only exists in the veterans' heads.
SOP
What a process is
An SOP, a standard operating procedure, is a step-by-step list so anyone who follows it gets the same result.
ASK AI
Messy is fine
Just describe how you do it, even in a messy way. Ask a chatbot to arrange it into numbered steps, each starting with a verb.
TEST RUN
Let a new hire try it
Give the draft to a new hire to try. Wherever they hesitate, add a screenshot or a note.
This article is based on the video Writing an SOP for new hires from the Mark học AI channel. Watch the video (in Vietnamese) to see the animations.