A hundred reviews
Mark's shop has over a hundred reviews, praise and complaints mixed together, and he has no time to read them all to see what needs fixing.
SUMMARIZE
Paste them in, let AI group them
Bit shows him: copy the reviews, hide customers' names, and paste them into AI. Ask it to sort them into praise and complaints, with how many times each point comes up.
PRIORITY
What to fix first
Then ask AI to rank them: which complaint comes up most, and suggest three things to fix first. Mark finds over twenty customers saying the color looks different from the photo, exactly the lesson from part two.
REPLY
Answering bad reviews
For bad reviews, ask AI to draft a public reply that thanks them for the feedback and says clearly what the shop has fixed. Future customers will feel reassured.
NOTE
Never use AI for fake reviews
One thing you should never do: ask AI to write fake reviews. That's cheating customers, and the marketplace can shut down your shop.
This article is based on the video Read a hundred reviews in a minute from the Mark học AI channel. Watch the video (in Vietnamese) to see the animations.