Messages piling up
After the livestream, dozens of customer messages pour in. Mark can't keep up, and customers wait too long and leave.
TEMPLATES
A set of ready-made replies
Bit suggests: ask AI to write ready-made replies for common questions, like price, size, shipping fees and returns, then save them as quick replies.
TOUGH CUSTOMERS
Hard messages: let AI draft
When a customer is upset, paste the message into AI and ask for a polite draft with an apology and a concrete fix. Edit it before you send.
CHATBOT
Automatic chatbot replies
If you use a chatbot to reply automatically, let it answer only simple questions, and pass anything about money, returns or complaints to a real person.
CAREFUL
Don't promise what the shop doesn't do
Careful: AI may promise things the shop doesn't offer, like 60-day returns. Always put your real policy in the prompt and check before sending.
This article is based on the video Letting AI help answer customer messages from the Mark học AI channel. Watch the video (in Vietnamese) to see the animations.