Too angry to work
The angrier a complaint letter is, the easier it is to ignore. Letters that work are calm, clear about what happened and clear about what you want.
FACTS
State what happened
Open with the facts: what you bought, when, the order number, what's wrong, with photos as evidence.
WHAT YOU WANT
Say what you want
Then say clearly whether you want an exchange, a refund or a free repair, with a reasonable deadline.
ASK AI
Tone the letter down
Draft it while angry if you like, then ask a chatbot to remove the harsh words. Delete your phone number and address before pasting.
This article is based on the video Polite complaints that get results from the Mark học AI channel. Watch the video (in Vietnamese) to see the animations.