The tech talks, the customer is lost
Customers get lost when the tech says the power IC is broken. AI helps phone repair shops explain faults more simply.
PLAIN WORDS
Use everyday examples
Type the fault in technician terms into a chatbot and ask it to explain with an everyday example.
QUOTE
A clear quote template
Ask AI for a quote template with parts, labor, repair time and warranty, so customers feel at ease.
DATA
Keep customers' phones private
Remind customers to back up before the repair, and never paste their passwords or photos into AI.
This article is based on the video Phone repair shops: clear diagnoses and quotes from the Mark học AI channel. Watch the video (in Vietnamese) to see the animations.