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My bank called asking me to update my face verification. Is it a scam?

Answered in a minute, with the warning signs and what to do right now.

Short answer

Yes, it's a scam

Banks don't call to ask you to install an app, tap a link or record your face. This is a fake bank employee trying to get your face video and one-time codes (OTP). Face verification is only updated inside the official app from the app store, or at a branch.

10 million VNDper transfer, above which face verification is requiredSource: State Bank of Vietnam Decision 2345, from 1/7/2024
20 million VNDdaily total, above which it's also requiredSource: State Bank of Vietnam Decision 2345

Red flags

Red flags

  • Sends a link to install an appThe fake app looks exactly like the real one.
  • Asks you to turn your face left and rightA face video is as valuable as a password.
  • Asks for your OTPBanks never ask for it.
  • Threatens to lock your account todayPressure so you don't stop to check.

Do this

Do this

  1. Hang up, call the number on your cardAsk the bank yourself whether anything is needed.
  2. Only use the official appFrom the App Store or Google Play.
  3. Never sell, rent or lend your accountIf scam money passes through it, you can be investigated.

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People also ask

Someone wants to buy my bank account. Is that a problem?

Yes. Rings buy accounts to receive scam money. In 2026, police in Thanh Hóa broke up a ring trading nearly a thousand accounts that turned portrait photos into videos to fool face checks.

I installed an app a caller told me to. What now?

Turn off the phone's internet, call your bank to lock the account, uninstall the app, then change passwords from another device.

Why do scammers want my face video?

To pass face verification on large transfers. Software that turns photos into a fake camera feed exists; in 2026 Hanoi police prosecuted people making and selling it.

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Other questions

Already sent money to a scammerAct within the first hourScam messages written by AILook at what it asks you to doCan a family video call be fake?Yes, it canAI faking a relative's voiceYes, a few seconds is enoughA stranger wants to chatStop when money comes upEasy high-paying jobs abroadCheck 3 things before you goPaid “like and review” tasksIf you must pay in, it's a trapDoctors advertising medicine onlineVery likely a deepfakeAI trading robots with daily profitsAlmost certainly a scam

Sources: State Bank of Vietnam Decision 2345 (from 1/7/2024) · VOV, VietnamFinance (6/2026): ring of nearly 1,000 accounts in Thanh Hóa · VOV, CafeF (6/2026): Hanoi prosecution over face-check bypass software · Mark Học AI video script 704, Dissecting AI scams. This page helps you spot warning signs; it doesn't replace your bank or the police. When in doubt, ask them directly.